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Frequently Asked Questions


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Home > Store Policy
 
Store Policy
 

~~  Return Policy  ~~

*  Items must be returned within 15 days from the shipping date shown on your customer invoice.

*  Returned items will need a Return Authorization (RA) number. Please call or email us for an RA number prior to shipping. The RA number MUST be written on the outside of your return package.

*  We will respond with the RA number and the shipping cost to get the exchange back to you. Include that
amount with your return goods, credit card or check are acceptable.

*  If an item is sent back to us for return without an RA number, no Credit or Refund will be issued.

*  There is no charge on size or style exchanges (except for shipping charges).

*  Any item returned to us must be in the same clean, new condition as you received it.  Note:  If you wear it or it has pet hair or stains on it, then you own it.

*  Altered garments sewn or custom-styled to your specifications cannot be Returned, Exchanged, or Refunded.

*  We charge a 20% Re-stocking Fee on items returned for Refund -- no exceptions.

*  We may take up to 30 calendar days from item return date to process your Refund.

* OR *

*  If you choose to take a Store Credit -- it is issued immediately -- and a Store Credit gives you full credit for your Return (except for shipping charges) to apply on your next order. 

*  Shipping charges are not refundable.

*  Only Exchanges will be made on sale items -- no Refunds.



~~  Important Notice  ~~

From time to time there may be information on our website or in our product fliers or advertisements that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. River Junction Trade Co. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, including after you have submitted your order.

~~  Ordering Information  ~~

Shipping Time:

In-stock items will be delivered in the continental USA within 3 to 6 business days after we download your paid order.  If you are ordering an item that is not in stock or has to be made to your order, you will find your delivery time   on the red line entitled "Availability:" located at the bottom of the web page of the item you choose to order.

We have a few garments which are only made up at the time of ordering.  Please ask us about availability if you have any timing questions or specific delivery needs.

USA Shipping Charges:

You may choose to have your packages shipped via UPS Ground or USPS Priority Mail.

Upon request, expedited UPS shipping is available for  UPS Next Day Air® or UPS 2nd Day Air® services (only for ship to destinations in USA and Canada).  Expedited delivery services apply only to business days from Monday - Friday (USA holidays are excluded as business days).

Saturday UPS delivery -- and only if it is available in your delivery area -- is an extra service with extra fees charged by UPS, so call or email us for your options and to pay for the extra fees.

Non-USA / International Shipping Charges:

YES, we can ship to all parts of the Globe!

Shipping charges for destinations outside of the USA are estimated and paid at the time the order is placed.  But if the actual shipping cost is higher, the customer may be charged for the balance of shipping due.  We normally ship non-USA / international packages by USPS Priority International, or parcel post.

If you prefer your order to be shipped via FedEx, just type in your request in the "Order Comments" box on the bottom of our website's checkout page.  Additional shipping charges will apply and we will be in touch to go over your options and collect the extra shipping charges before shipping.

Damaged Shipments:

UPS shipping losses will be replaced only if you follow these steps:

1.  If your package is received in damaged condition, refuse it and NOTIFY US IMMEDIATELY.  UPS will return the damaged package to us; we will repackage and  reship it.

2.  If loss or damage is found after package is opened, hold all items, packing and shipping carton and NOTIFY US IMMEDIATELY.  We will explain how you can put in your claim with a UPS representative.  Do not destroy packing or carton, because UPS will not honor any claim if the carton cannot be inspected by them.


Phone Order:

To print an order form CLICK HERE .

We accept phone orders between 9 a.m. and 5:30 p.m. (Central Time), Monday through Saturday.  Note:  We are closed on Sundays.  Fill out your order form completely (or just use any old piece of paper) and give us a call.  Your River Junction personal shopping assistant will help you work out the details on sizes, fabric, colors, styles, etc. and your shipping charges.

We do not offer a COD service.

Our TOLL FREE phone number is 866-259-9172.

Faxed Order:

To print an order form  CLICK HERE .

Fill out completely and sign your order form, include your credit card number, expiration date, and CVV2 security code at the bottom of the form.  For shipments delivered within the continental USA, please include shipping charges at the rate of 8% of your merchandise total.  If you pay more shipping than is needed, we will include a Store Credit toward a future purchase.  Iowa  residents, please include 7% sales tax on all merchandise (no sales tax on shipping).

If you have questions, please call us toll free at 866-259-9172.  

Our fax number is 563-873-3647.

Mail Order:

To print an order form  CLICK HERE .

Fill out completely and sign your order form, include your personal check, money order or credit card number in the provided space.  For shipments delivered within the continental USA, please include shipping charges at the rate of 8% of your merchandise total.  If you pay more shipping than is needed, we will include a store credit toward a future purchase.  Iowa residents, please include 7% sales tax on all merchandise (no sales tax on shipping).

If you have questions, please call us toll free at 866-259-9172.  

Internet Order:

Add items from this website to your shopping cart by pressing the "Add To Electric Order" button, then click the "Proceed to Checkout" button to be taken through the checkout process.  Call or email us if you are experiencing any difficulties or if you have any questions.





  


~~  Contact Us  ~~

* Any time you have any questions, comments, or concerns you may:

    * email us at folks@riverjunction.com

    * call us toll free at 866-259-9172 or at 563-873-2387 (toll charges may apply)

    * fax us at 563-873-3647

    * visit or write us at our stores at 312 Main Street, P. O. Box 275, McGregor, Iowa, USA 52157

* Our regular business hours are Monday - Saturday, 9 a.m. to 5 p.m. (Central Standard Time)

* Winter hours November thru February are Monday - Friday, 9 a.m. to 5 p.m. 
                                                                Saturday and Sunday - Open by appointment.
                                                             Please call in advance to set up an appointment.

* Our sales offices and bricks-and-mortar retail stores are closed on these holidays:  New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day

* To make a shopping appointment during our posted non-business hours at our bricks-and-mortar stores in McGregor, Iowa, USA, we ask you to contact us at least 24 hours in advance of your requested shopping time.  We will do our best to arrange for a personal shopping assistant to meet you at our stores and we will confirm with you in advance the agreed-upon meeting time.  Be sure that we have all of your contact information to coordinate this appointment.

* Watch two YouTube virtual tours of our bricks-and-mortar stores: 1) men's general store; and, 2)  ladies' dress and millinery shop in McGregor, Iowa, USA (see also www.mcgreg-marq.org).  We sincerely hope one day you have the opportunity to visit us and experience for yourself what shopping was like in an authentic 19th century setting offering period-correct Victorian and Old West clothing and other dry goods.


River Junction Trade Co., 312 Main Street, P.O. Box 275, McGregor, IA 52157 ~ Ring Us Toll Free at 866-259-9172
E-mail us folks@riverjunction.com
Pages, photographs and artwork from this site are the sole property of River Junction Trade Co. LLC, and may not be used or reproduced in whole or in part without written permission.